Most people make the mistake of assuming that they can get hold of any plumber during an emergency and attend to the leakage or other problem, which is creating the emergency. While this is in a way true, you can never be sure that the plumber you contact when confronted with such an emergency, is the best one. Does the agency have qualified plumbers? Do they have the technical competence to tackle the emergency? Are they trustworthy? Remember such emergencies quite often occur in the dead of night and you need to be sure of the people you let in at such odd hours.
Plumbing emergencies can lead to a home, a basement or apartment getting completely flooded. If such leakage is from sewerage lines, this can raise a big stink in the home. Flooding can lead to damage to furniture carpets floors and walls. Such damage can be far greater than the emergency charges that you will have to pay for 24 hour emergency plumbing services.
If you have a service that provides such round the clock services, as the agency, you must make sure that this information is available to all your clients and future customers. Offer reductions on rates to people who do register themselves for such services. The advantage, you ,as an agency have from such registrations, is that you will have complete details of the client, the address and even other details that can be maintained as a record once such a client has been visited. This can save a lot time, and give you a reputation for promptness. This can never hurt your business.
There are some negative aspects of conducting such a business all round the clock, and quite often this can mean additional staff, keeping offices open round the clock and transport among other things. Fortunately, the way modern business is conducted offers a lot of help for the setting up of such 24 hour emergency plumbing services. Your emergency number for this round the clock service can be entrusted to call center services, who anyway operate throughout the day and night. They can receive the call and pass on the information to your designated plumber. Extra staff problems can be tackled, by having qualified plumbers on your staff to be on call for fixed days every week. This will enable them also to remain in their own homes, while still being available for the emergency duty. You may require to give their home numbers to the call center for the contact and keep the call center notified of the roster of those on emergency duty.
Ensure that you have a separate tool kit or bag kept always in readiness for such emergencies. These must contain all the necessary tools and other paraphernalia, so that there is no problem that cannot be solved by the attending plumber. Keep such kits separate and even color code them so that they are easily identified. It has to be the duty of the plumber given this emergency duty to ensure that this emergency kit is adequately stocked before he or she carries it home, in readiness for the duty. Ensure that the emergency plumber has the right transport, two or four wheeler that will enable easy movement and calls being attended t o immediately. Determine the extra overtime payments to be made to the attending plumber. This can be separately for remaining on call, and for actually attending complaints.
24 hour emergency plumbing services are charged for at higher rates than for normal daytime calls, and this can easily offset any extra expenditure that you have to make as an agency, to ensure that you have such a service to offer to your customers.
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